Frequently Asked Questions
Everything you need to know about shopping with Waldecks Garden Centres online and in-store.
How do you ensure plants arrive safely during shipping?
We use specialized eco-friendly packaging designed to secure the root ball and protect delicate foliage. Our shipping partners are instructed to handle 'living cargo' with care, and we only ship on Mondays and Tuesdays to prevent plants from sitting in transit over the weekend.
What is your return policy for live plants?
We offer a 48-hour health guarantee on all live plants. If your plant arrives damaged or in poor health, please send us a photo within 48 hours of delivery for a replacement or refund. Please note that we cannot accept returns for change of mind on live specimens.
Do you offer Click and Collect services?
Yes, Click and Collect is available at all Waldecks Garden Centre locations. Simply select your preferred branch at checkout, and we will have your order ready for pickup within 24 to 48 hours.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible payment options including Afterpay and Zip Pay for both online and in-store purchases.
Can I get expert gardening advice for the products I buy?
Absolutely. Every product listing includes care instructions. Additionally, you can reach out to our 'Green Team' via email or visit us in-store for personalized advice on soil types, pest control, and seasonal planting.
Do you ship large garden furniture and heavy pots?
Yes, we offer specialized courier delivery for bulky items like outdoor furniture and large ceramic pots. Shipping costs for these items are calculated at checkout based on your delivery postcode and the total weight of the order.